Refund and Returns Guide

Conditions for Returns

To ensure a smooth returns process, the following conditions must be met:

• Return requests must be made within 7 days of delivery.
• Items must be in their original packaging, unused, and in the same condition as received.
• Proof of purchase (e.g., receipt or order number) is required.

Non-Returnable Items

Certain items are not eligible for returns due to their nature or regulations:

• Perishable goods (e.g., food, flowers).
• Intimate or sanitary products (e.g., underwear, personal care items).
• Items marked as "Final Sale".
• Damaged or missing parts not due to our error.

How to Request a Return

1. Contact our Customer Support team at +254 707 715 770.
2. Provide details of your purchase, including the order number and reason for return.
3. Follow the instructions provided by our team to complete your return.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.