Terms and Conditions

1. General Overview

Jirani Vendors operates an e-commerce platform facilitating seamless transactions between vendors and customers. By using our platform, you acknowledge your agreement to comply with these terms. Non-compliance may result in restricted access or termination of services.

2. Account Registration

Users must register an account with accurate and up-to-date information. It is your responsibility to secure your credentials and promptly inform us of unauthorized access. Jirani Vendors is not liable for any losses arising from compromised accounts.

3. User Eligibility

By using our platform, you confirm that you are at least 18 years old or have parental/guardian consent if underage. We reserve the right to verify user identity and eligibility and may suspend accounts if necessary.

4. Products and Pricing

Product descriptions, pricing, and availability are subject to change without prior notice. We strive for accuracy, but errors may occur. Jirani Vendors reserves the right to cancel orders with incorrect pricing or descriptions and will notify you accordingly.

5. Order Fulfillment

Orders are processed based on product availability and successful payment verification. Delivery timelines may vary depending on location and unforeseen circumstances. We will notify you in case of delays or order cancellations.

6. Payment Terms

Payments must be made through our secure gateway. We accept various payment methods, including mobile money and cash on delivery. All transactions are subject to verification, and fraudulent activities will be reported to authorities.

7. Returns, Refunds, and Exchanges

Returns and refunds are governed by the following conditions:

• Requests must be submitted within 48 hours of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Certain items, such as perishables and personal care products, are non-refundable.

8. Delivery Policies

Deliveries are subject to logistics and unforeseen delays. Jirani Vendors does not assume responsibility for third-party delivery failures. Customers must inspect items upon receipt and notify us of any issues immediately.

9. User Conduct

Users agree not to:

• Engage in fraudulent or deceptive activities.
• Distribute harmful software or engage in unauthorized data access.
• Use the platform for unlawful or unethical purposes.

10. Privacy Policy

Jirani Vendors is committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your personal information.

11. Limitation of Liability

Jirani Vendors is not liable for indirect or consequential damages arising from your use of the platform. Our liability is limited to the maximum extent permitted by law, and we disclaim all implied warranties.

12. Governing Law

These terms are governed by the laws of Kenya. Any disputes will be resolved through arbitration in accordance with Kenyan legal practices.

13. Amendments

We reserve the right to modify these terms at any time. Continued use of our platform constitutes acceptance of the revised terms.

14. Contact Information

For questions or concerns about these Terms and Conditions, contact us via our Contact Us page.